Shipping

ORDER ETA = FULFILLMENT TIME + DELIVERY TIME

** All Rapid Tests and PPE are FINAL SALE - we cannot offer cancellations or refunds after your order has shipped. **

All orders from The Canadian Shield are fulfilled within 1-3 business days from our facility in Kitchener, Ontario (unless otherwise specified for product pre-orders).

Orders are accompanied with a tracking number at the time of fulfillment.

Local Pickup

Local pickup is available at 490 Mill Street in Kitchener, Ontario. To take advantage of local pickup for your online order, please select local pickup as the shipping method at checkout. 

Local Pickup Hours: Monday-Friday, 9AM to 5PM

 

Notice to Apple Pay Users

If you checkout using Apple Pay, please be aware that Apple Pay will autoload your shipping address based on what is associated with your Apple ID account. This means that even if you enter in your shipping info into the Shipping information boxes at checkout - completing the checkout with Apple Pay will override this. 

To update your Apple ID address information, you must go to the Settings on your iPhone > Account > Payment & Shipping > Update Address.

If you need to update the address on your order, please follow the steps below.

Updating your shipping address

If you have entered your shipping information incorrectly on your order and need to update it, please use the 'Update Address' button located on the bottom of the order confirmation email. Please note, once an order is fulfilled, we are unable to update the address. 

If the shipping address is still incorrect after your order has shipped we cannot reroute the package - you must contact UPS directly to reroute the shipment (additional fees may apply).